–DEFINITIONS AND WYOMING LAW–
“You,” “Customer,” “Buyer,” and/or “Purchaser” refers to the person or entity who books the order.
“I”, “Baker,” “Ten Sleep Sweets,” and/or “Decorator” refers to the person or entity selling and fulfilling the order.
“Event Date” refers to the date that the order is requested to be ready for the customer.
Per WY HB0129 and W.S. 11-49-101 through 11-49-103, also known as The Food Freedom Act, products provided by Ten Sleep Sweets are homemade which means this food is prepared in a private home kitchen that is not licensed, inspected, or regulated.
I am not legally allowed to ship my products nor can I sell across the Wyoming state line, so please don’t bother asking. I consider myself extremely lucky to live in a state that allows people to make their own decisions about what they eat, and to let business owners make a living without intense over-regulation.
Ten Sleep Sweets reserves the right to refuse orders. I might question the validity of a customer’s order. There are far too many scammers out there, so please be prepared for some validating questions before your order is accepted.
I cannot provide character cookies. Copyright law exists for a reason, and I’m certainly not rich enough to take on Disney.
–PAYMENT AND DEPOSIT POLICY–
Payment is accepted through the Square payment system. An invoice with a link for payment will be emailed or texted to you, and you can pay by debit or credit card. Cash is accepted only by return customers in good standing.
Until Customer receives a payment confirmation email, the order is NOT on the books and is not considered confirmed.
Ten Sleep Sweets will communicate with ONLY ONE POINT OF CONTACT per order, and all communication must be in writing. If a phone call is deemed absolutely necessary by at least one party, all details will be followed-up in writing via email by Ten Sleep Sweets shortly after the call. If Customer does not notify Ten Sleep Sweets of any inaccuracies included in the email within twenty-four (24) hours of the email being sent, all details on the follow-up email will be considered accurate.
Rush orders may require an additional fee. Not all rush orders can be accommodated.
COOKIE ORDERS under $145:
1. A 50% non-refundable deposit is required to get your order on the books.
2. Final payment must be made no later than two weeks prior to event date. You may pay in full at time of booking. Just let me know if this is what you want to do so I can invoice accordingly.
3. Orders made less than two weeks in advance require full payment at time of booking.
4. If Customer cancels prior to two weeks before the event date, Customer’s full deposit will be retained by Ten Sleep Sweets. 50% of the retained deposit may be used toward a future order with Ten Sleep Sweets, to be redeemed within 6 months.
5. If Customer cancels within (inside of) two weeks of event date, Customer forfeits the entire non-refundable deposit.
COOKIE ORDERS between $145 and $250, and ALL OTHER ITEMS OF ANY AMOUNT:
1. Must be paid in full when the order is made. 50% of the total is considered a non-refundable deposit.
2. If Customer cancels order prior to two weeks before the event date, and has paid in full, 50% of Customer’s payment will be refunded, and the 50% non-refundable deposit will be retained by Ten Sleep Sweets. 50% of the retained deposit funds may be used toward a future order with Ten Sleep Sweets. Must be redeemed within six (6) months of cancelation date.
3. If Customer cancels order within (inside of) two weeks of event date date, and has already paid in full, 50% of Customer’s payment will be refunded.
COOKIE ORDERS OVER $250:
1. Must be paid in full when the order is made. 50% of the total is considered a non-refundable deposit.
2. If Customer cancels order prior to four weeks before the event date, and customer has paid in full, 50% of Customer’s payment will be refunded, and 50% will be retained by Ten Sleep Sweets. 50% of the retained deposit funds may be used toward a future order with Ten Sleep Sweets. Must be redeemed within six (6) months of cancelation date.
3. If Customer cancels order within (inside of) four weeks of event date, and customer has paid in full, 50% of Customer’s payment will be refunded.
**If Ten Sleep Sweets cannot fulfill Customer’s order, the entire amount paid by Customer will be refunded.**
Final proofs will not be sent to Customer. The design will be based upon inspo pictures provided by Customer, or it will be based upon communication between Customer and Ten Sleep Sweets.
The moment food is accepted by the Customer, the Customer acknowledges that the order is satisfied. If Customer intends to dispute the quality of the item(s), Customer must contact Ten Sleep Sweets immediately (the same day of the event), and MUST RETURN AT LEAST 95% of the whole product to Ten Sleep Sweets, at Customer’s expense and travel, in edible condition within one (1) day of event date in order to negotiate a refund. My recipes are tried and true and taste tested.
–FOOD CARE–
Care of products: Handling and care instructions will be provided. Failure by Customer to follow the instructions might result in a less-than-desirable product.
Freshness: Cookies might be frozen at some point during their creation. Being a one-person company, it’s sometimes necessary to do a lot of baking in one day to accommodate multiple orders. This means some cookies will be frozen to retain freshness. But don’t worry…they are just as delicious if not even more so after they’re frozen.
Cookies will be individually wrapped and labeled to help keep people safe. Exceptions can be made but must be discussed at time of booking.
–CRITICAL INFORMATION ABOUT FOOD ALLERGIES–
I am well-educated in food safety and I take it very seriously.
Gluten allergies:
I WILL NOT provide desserts for celiacs as I work predominately with flour, and the weightlessness of flour lends itself to taking flight through the air. As a Cottage Foods home baker I do not have a second area in which to prepare items without risk of cross contamination from wheat.
Peanut/tree nut allergies:
I do have peanut butter in the home, in its own cupboard. I do not bake with peanuts or tree nuts, so the nuts will not touch any of my baking materials or surfaces. In addition, all prep areas and baking materials and surfaces are thoroughly cleaned and sanitized both before and after use. Because peanut butter and other potential nut-related allergens are in the house, however, I cannot guarantee a 100% nut-free environment. If you choose to purchase desserts from me and you know a person with peanut/tree nut allergies will be in the vicinity when you serve them, please be sure to let me know when you order so we can discuss and take extra precautions.
Dairy allergies:
I do have dairy items in my kitchen and refrigerator. I keep non-dairy preparation and baking materials separate from my regular baking supplies and, as standard operating procedure, thoroughly clean and sanitize all materials and surfaces both before and after preparation and baking.
I do not provide gluten-alternative or sugar-alternative items at this time. Maybe down the road…
–ODDS ‘N ENDS–
Decorative packaging: In order to keep the prices down and reduce wasteful practices, I have decided to forego the fancy packaging, except for an occasional special. I can give you approximate dimensions of the final product should you wish to box the desserts yourself.
Pickup/delivery. Based on both Ten Sleep Sweets’ schedule and yours, we will decide on a pickup time or delivery time. Delivery anywhere on Highway 16 within the town of Ten Sleep is free. Delivery outside of the town of Ten Sleep will depend on the mileage, but will always be in a public space. (If you are flexible in your schedule, I can often deliver to Worland during a grocery shopping trip, but please be sure to be on time.) If you miss your 30-minute meeting timeframe/window, you will need to pick up your order in Ten Sleep at a later time, and your delivery fee (if already charged) will not be refunded. The Wyoming Food Freedom Act does not allow me to ship my products.
Special orders: Edible images, toppers, special cutters, etc., must be paid for in full as soon as Ten Sleep Sweets orders them, no exceptions. Should you choose to cancel your order (see cancellation policy), those items become yours.
Pictures: I reserve the right to post photos/pictures of all items I sell. If your cookies are a surprise or a gift for someone, please be sure to let me know so I can wait until after you have gifted them to post the photos.
NOW THAT WE HAVE THAT OUT OF THE WAY, let’s head over to the request form on the Contact page.